FAQs

What does Moonlite do?

Moonlite handles the business of project work (including contracts, approvals, and payments) so those involved can focus on the work that needs to get done.

Who is Moonlite for?

Moonlite is for contractors (also referred to as consultants, freelancers, etc.), companies, and agencies that work together on short-term projects.

What does Moonlite cost?

If the contractor and client choose to handle payments via Moonlite's direct desposit then a $15 fee is applied to each payment made. The contractor can choose to pay for the fee themselves or pass it on to their client as an expense. Contractors can also choose to specify their own payment terms, in which case Moonlite is free to use.

How are payments made?

Payments are made by our payment processor, Stripe. Once a payment is initiated, it can take up to 5 business days to confirm if the payment succeeded. Once that happens it can take an additional 2 business days to be displayed in the contractor's bank account.

How do I confirm ownership of my bank account?

After adding your bank information in Moonlite you must verify it by entering the two small amounts deposited into your account the following business day. Contractors must also provide information to verify their identity in order to receive payments.

Can I choose not to handle payments via Moonlite?

Yes. Just select "Other" on Step 3 when creating a new project and specify how you'd like to get paid. We'll email those payment instructions to the client upon approval of each item of work.

Who can make changes to a proposal?

Only the contractor can propose changes to a proposal. Any changes proposed must be approved by the client before they go into effect.

Other questions?

You can reach out anytime to hello@moonliteapp.com with questions, comments, or suggestions for improving Moonlite.